Question 1

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards, UPI, net banking, and wallets via our secure Razorpay gateway. Cash on Delivery is available in selected pincodes.

Question 2

Is it safe to pay online on Dr. Venky's Pet Store?

Accepted Answer

Yes. All payments are processed through Razorpay over a 256-bit SSL secured connection. We do not store your card or UPI details on our servers.

Question 3

Can I cancel or modify my order after placing it?

Accepted Answer

You can cancel or modify an order from the My Orders page within 1 hour of placing it, as long as it has not been packed for shipping. After that, please contact our support team.

Question 4

Do you deliver across India?

Accepted Answer

Yes, we deliver pan-India to over 25,000 pincodes through our trusted logistics partners.

Question 5

How long does delivery take?

Accepted Answer

Metro cities receive orders within 2–4 business days. Tier-2 cities and remote pincodes may take 4–7 business days.

Question 6

Is shipping free?

Accepted Answer

Shipping is free on orders above ₹999. A nominal flat fee applies on smaller orders.

Question 7

How do I track my order?

Accepted Answer

Once your order ships you'll receive a tracking link via email and WhatsApp. You can also view live status from your account under My Orders.

Question 8

What is your return policy?

Accepted Answer

Unopened, undamaged products in their original packaging can be returned within 7 days of delivery. Perishable items such as opened food bags, treats and grooming products cannot be returned for hygiene reasons.

Question 9

How do I request a return?

Accepted Answer

Open My Orders → select the order → tap Request Return. Our team will arrange a reverse pickup within 24–48 hours.

Question 10

When will I receive my refund?

Accepted Answer

Refunds are processed within 5–7 business days of the returned item reaching our warehouse and being verified.

Question 11

Are all products 100% genuine?

Accepted Answer

Absolutely. Every product is sourced directly from authorised distributors or brand owners. We never sell expired, refurbished or counterfeit pet products.

Question 12

Do you carry vet-recommended brands?

Accepted Answer

Yes. We stock all leading vet-recommended brands including Royal Canin, Hill's Science Diet, Pedigree, Whiskas, Drools, Farmina, and more.

Question 13

How are food products stored before shipping?

Accepted Answer

All food, treats and supplements are stored in temperature-controlled, pest-free warehouses to maintain freshness until dispatch.

Question 14

Do I need an account to place an order?

Accepted Answer

No, you can check out as a guest. However, an account lets you track orders, save addresses and access order history.

Question 15

How do I contact customer support?

Accepted Answer

Reach us on WhatsApp or call +91 73860 90707 between 9 AM and 9 PM IST, or email info@drvenkyspetstore.com.

Frequently Asked Questions

Orders & Payments

Shipping & Delivery

Returns & Refunds

Products & Authenticity

Account & Support

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